Understanding Essilux's 30 Days Money-Back Guarantee
In the world of fine jewelry, trust and confidence are paramount. Essilux, takes these values seriously by offering a 30-day money-back guarantee, no questions asked.
This guarantee is a testament to the exceptional quality and craftsmanship of Essilux’s products, ensuring that every customer can shop with confidence. Here, we’ll delve into the details of Essilux’s money-back guarantee, helping you understand its terms and conditions thoroughly.
What Is Essilux's 30 Days Money-Back Guarantee?
Essilux’s money-back guarantee is a commitment to customer satisfaction. It means that if you’re not completely satisfied with your purchase, you can return or exchange the item within 30 days of its receipt, and you’ll receive a full refund.
However, there are certain conditions and guidelines you should be aware of to take full advantage of this guarantee.
Conditions for a Full Refund
To be eligible for a full refund under Essilux’s money-back guarantee, your merchandise must meet the following conditions:
1. Original Condition
The item must be returned in its original condition. This means it should not be damaged, worn, used, or resized, with the exception of special or custom orders.
2. Precise Match
The merchandise must precisely match the product data records provided by Essilux. This ensures that what you receive is what you ordered.
3. Original Certificate(s)
If your purchase came with an original certificate, it must be returned along with the merchandise. Failure to return the certificate may result in a service fee, starting at $150, depending on the carat size and certificate type.
Exceptions to Refunds
Special or Custom Orders
All special or custom orders are non-refundable. If Essilux purchases any product(s) or gemstone(s) at the request of the customer to create a special or custom-designed piece of jewelry and the customer decides not to purchase the jewelry, the requested products or stones will not be refunded.
Exclusions for Gemstones and Gemstone Art
Products Not Eligible For Return
Kindly be aware that our return and exchange policy timelines commence when your purchase becomes available for shipment or pickup.
Certain products are not eligible for return:
- Including orders falling outside our 30-day return policy.
- Additionally, resized or modified rings, and engraved fine jewelry (with a $40 charge for custom engraving removal).
- Personalized items like name necklaces.
- Previously exchanged items, special or custom-designed jewelry (see below), and orders that underwent alterations during processing are not eligible for return.
We appreciate your understanding of these guidelines as they contribute to a streamlined and transparent return and exchange process.
How Are Refunds Processed?
Essilux processes refunds using the same method by which the payment was received. This means you’ll receive your refund via wire transfer, or credit card, whichever was the original form of payment.
Approved refunds will reflect the amount of the transaction as mentioned on the invoice provided by Essilux.
Additional Fees and Charges
Essilux is not responsible for any additional fees or charges applied by banks, duties, VAT, taxes, or surcharges that may be levied by your country of importation or other parties throughout the process.
If Essilux chooses to authorize a refund after 30 days from the purchase date, 10% of the total cost will be deducted to cover expenses incurred.
After 30 days from the point a loose diamond or piece of jewelry is reserved, Essilux reserves the right to cancel the reservation and return the fees paid, minus a $300.00 handling fee.
Shipping Your Returned Merchandise
To initiate the return process, we kindly ask you to first contact us via email at info@essiluxgroup.com. Upon receiving your email, we will promptly provide you with all the necessary details for returning your merchandise.
This ensures a smooth and efficient return experience, allowing us to assist you throughout the process and address any specific instructions or concerns you may have. Your satisfaction is our priority, and we are here to make the return process as straightforward as possible.
After sending the returned merchandise, send an email to info@essiluxgroup.com with the tracking number and shipping date. It’s advisable to insure the merchandise against loss in transit and prepay freight and handling charges.
When returning merchandise, please send it to Essilux’s India office at:
Essilux 103 Hanging Gardens, Road No.12 Banjara Hills, Hyderabad 500034, Telangana, India
After sending the returned merchandise, send an email to info@essiluxgroup.com with the tracking number and shipping date. It’s advisable to insure the merchandise against loss in transit and prepay freight and handling charges.
Our Inspection Process
Jewelry, including diamonds and colored stones in jewelry are inspected upon receipt and before the issuance of a refund, exchange, or credit. Merchandise that does not match product data in our records will be returned or refused.
Shop With Confidence
Essilux’s 100% Money-Back Guarantee is a testament to the brand’s commitment to customer satisfaction. It provides you with the assurance that your purchase is protected, and if you’re not entirely satisfied, you have the option for a full refund, subject to the conditions and guidelines outlined above.
Essilux cannot assume responsibility for any jewelry, including diamonds and colored stones in jewelry, items that are not received by us or returned in a manner inconsistent with the specified terms outlined above.
Kindly ensure to include a copy of the invoice that accompanied your shipment.
So, shop with confidence and experience the world of fine jewelry with Essilux.
FAQs
The processing time for refunds from Essilux typically depends on the method of payment used, but it's usually done promptly once the return is received and inspected.
Essilux is not responsible for any additional fees or charges applied by banks, duties, VAT, taxes, or surcharges that may be levied by the customer's country of importation or other parties throughout the process.
Special or custom orders, including custom-designed jewelry, are non-refundable. If Essilux purchased specific products or gemstones for your custom order and you decide not to proceed, those products will not be refunded.
Yes, you can track your returned merchandise. After sending it, please email Essilux at info@essiluxgroup.com with the tracking number and shipping date.
If you haven't received your refund within the expected time frame, we recommend reaching out to Essilux's Customer Service at support@essiluxgroup.com. Provide them with your order details, including the tracking number and date of return shipment. Essilux will investigate the matter promptly and work towards resolving any issues to ensure you receive your refund in a timely manner. Your satisfaction is our priority, and we are here to assist you throughout the process.
